Scroll and you shall find - info on shipping, returns and exchanges, ethical buying, privacy and our general terms and conditions.
We ship to New Zealand, Australia, UK and the USA. Delivery times are given at the checkout and you can select an express delivery service if you need your order in a hurry. Sometimes delivery delays occur which are outside our control, but we will work with you to resolve any delivery issues you may have with your order.
Orders for Australia, the UK, and the USA may be subject to bank charges, import duties and taxes which are applied when the payment is processed or the order reaches the destination. These charges are the responsibility of the purchaser. The purchaser is responsible for complying with the laws and regulations applicable in the destination country.
Returns & Refunds
Refunds, returns, and exchanges shouldn't be hard. We have very few of them so we like to treat each one individually rather than having a very long complicated policy. We will uphold your rights under consumer protection legislation.
What you need to know is that if the product doesn't meet with your satisfaction, we will work with you to find a solution you're happy with. If the goods are faulty or damaged, we will refund or replace them. If you've just changed your mind we might ask you to pay return shipping.
Ethics & Environment
We have a strong social responsibility and environmental policy which governs all aspects of our operation from recruitment through to health and safety. When we select suppliers we ensure they share our social responsibility and environmental values.
We make it a policy to only work with companies that provide their workers with a safe, non-discriminatory work environment, good pay, working hours and conditions and no child labor. We audit this.
We use accredited standards for our products where they are available so you know we're not just green-washing you with a fake logo. For our paper products, we use FSC accredited paper stock and printers.
How we use your information
We are committed to protecting and respecting your privacy. If you join our mailing list we will not be contacting you every five minutes and we will never sell our mailing list to third parties. All credit card information is encrypted so we do not have access to this information unless you give it to us over the phone. By visiting our website or contacting us you are accepting and consenting to our information use policy described below.
Information, you give us by placing an order, phoning, emailing, searching, subscribing to a service, promotion or taking part in social media will be used to help us provide you with the products and services you want from us. We may also use this information to provide you with information about other products and services we offer, to administer our website or about a change in our services. We may share information with suppliers, analytics and search engine providers or our professional advisers if we are under a duty to do so in order to comply with any legal obligation. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.You have the right to ask us not to process your personal data for marketing purposes either when you are completing forms on our site or speaking with a customer services representative. You can request access to the information held about you at any time. Any changes to this policy will be posted here and where appropriate notified to you by email.
Country Trading Co. is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to products on Amazon.com