What are your shipping charges?
Free NZ shipping for orders over $100
Under $100.00 shipping is a flat fee of $9.99
When will my order be shipped?
On business days, we dispatch the day we receive the order, or the following business day at the latest.
We ship each business day, and we only sell items that are physically in our store.
How long will my order take to arrive?
Standard delivery is 2-5 business days.
We will send you tracking information for your order so you can keep an eye on it.
Do you ship internationally?
We only ship within New Zealand from this website. If you’re visiting us from outside New Zealand, you can order through our US website which also ships to Canada, or our Australian website for fast local delivery and cheaper shipping.
Do you have a store?
When we started in 2008, we had a retail store. We closed it in 2014 to focus on our online business, which has helped us find new customers and grow.
We supply stockists, so if you have a store near you that you’d like to see our wares in, please ask them to contact us.
Can I add to my order?
Once your order has been placed, we are unable to add goods to it or combine orders.
Our secure payment and shipping systems need each order to be its own event start to finish. We can't get in and alter it and that's a good thing for customer security.
Can I return my order?
Yes, if you wish to return your order please contact us and we will send you return details. Once we receive your return we will process a full refund if the product is unused and in original packaging.
It won't let me buy it?
We only sell the goods we have in stock and ready to ship. If you are having trouble adding a product to your cart, it is most likely out of stock.
You will see a button saying "email me when available" - enter your email address, and as soon as the item is in our store again, we will let you know it is available to purchase.
When will out of stock items be available?
Normally products will only be out of stock for a week or two. This past year has been difficult and some products may be out of stock for longer periods.
If you enter your email address we will contact you as soon as the item you want is available.
Can I get a refund?
Refunds, returns, and exchanges shouldn't be hard. We don't have many, so we work through each one individually with you, rather than having a very long, complicated policy.
You need to know that if the product doesn't meet your satisfaction, we will work with you to find a solution. If the goods are faulty or damaged, we will refund or replace them. If you've just changed your mind, we might ask you to pay return shipping.
How do I know they're safe?
An independent testing laboratory tests all our products, and we hold results on file for all tests and certifications issued.
You can be confident that we carefully select partners to make our products and include our quality standards in our arrangements with them.
Where are your products made?
We design our products in our own kitchen and garden and then we go out and find the right people to make them for us.
We work with artisans and family owned businesses in Italy, New Zealand, India, France, Pakistan and China.
Who designs your products?
We do. We take an idea, use a prototype and then work out what we'd like to see improved and keep doing this until we have something we love.
We write books and guides based on our learning and include the recipes we love to make. Often our customers make suggestions too that help us improve our products.
I'm having trouble using my...
Most of our products are pretty easy to operate, but if you have any issues or questions, please ask.
We can point you in the right direction to online guides and videos or work with you to get to the bottom of things and get you on the right track.
Making yogurt often generates the most questions. We direct customers to the Culture Cupboard® online Yogurt University. It is an excellent resource for making yogurt at home, and resolves 99.9% of yogurt fails.
Where are you based?
Country Trading Co. HQ is in a beautiful part of rural New Zealand called Nelson. We also operate in the US, UK, Canada, and Australia.
Do you work with affiliates?
We are always looking for people who can help us promote our products. If you love our products and have an audience who is into healthy food, growing and cooking from scratch, please get in touch here.
Our products are available to amazon affiliates, and we also really enjoy direct collaborations with fellow makers.
Do you supply stockists?
Yes, we are always looking for companies that are a good fit for our brand. We don’t do gift fairs and trade shows.
Over the years, as our products have filtered out into the world, we have found that the right stockists find us.
If you would like to stock our products and think we would make a good team, please contact us.
Will you donate to us?
We are a small family business, and we channel our giving to a single chosen charity to make an impact.
We support Garden to Table, an organization that operates in schools, teaching children how to grow food and then cook it, two skills that we believe can change the world.
Speaking & media inquiries
We are not doing event and conference speaking during 2022 but we are still happy to give interviews and support media with high res images, footage and copy.